There is something that is woven throughout any organization that is somewhat abstract, typically unspoken, but often very observable. While not easy to capture or describe, it is a force so powerful that it guides most decisions and actions within an organization. This force is culture.
Culture is defined as the collective behavior of those within an organization, formed by shared beliefs, habits, systems, values, and vision. Operating largely outside of our awareness, culture creates a common ground for team members, providing a sense of order so that everyone knows what is expected.
At L&R Pallet, we are committed to intentionally shaping and maintaining a healthy culture in which our mission can be most successfully accomplished. While many characteristics are involved, there are four core characteristics (cornerstones) that are foundational: excellence, honesty, courage and love.
Because we’re human, we each fall short in these areas consistently, so we must extend grace to one another. However, each team member is expected to be fully engaged as we intentionally strive toward these cultural cornerstones. Success does not necessarily mean an absence of mistakes, but it does mean the presence of consistent faith and determination.
Excellence is not to be confused with perfection, but it does refer to doing the best we can with gifts and abilities God gives us. We commit to leading by example and delivering the best in all that we do. A person who strives for excellence does not give up when he or she makes a mistake, and does not avoid a task for fear of failure. Excellence does not evolve between good and bad, but between good and best and in big and small tasks alike.
So many hours of our days are spent in the workplace—and we want those hours to matter, and we want to find meaning and purpose in our work. It takes courage to show up with your whole self, to risk sharing your story, your ideas, to risk being wrong, to be honest and to learn new skills. At L&R Pallet we want to honor the individual journey’s of each team member. As a company, we will take courage to create a culture where people can truly flourish. We boldly go against the status quo and try new ways of “being and doing” at work. Collective courage is what we need most—people working together with integrity, commitment, and a capacity to cross lines of difference. Without such courage, we risk missing a chance to make things better.
We will commit to keeping our word and taking responsibility for our actions and words. We will be trustworthy with our team members, our customers, our vendors and our wider-community. When we stand up and take responsibility for our actions in a sincere and humble way, trust in our leadership and company grows. A team that can smile, laugh and extend courtesies to others really does build trust and dependability
Each of us should look not only to our own interests, but also to the interests of others. Unity is a product of love. We will look for ways to look out for each other. We are not asking that our team members love the company like they might love their family or a close friend, but we are asking everyone to treat others well in your actions with kindness and respect. Love is not a feeling, it is an action and it is done through genuine compassion for others.